Thursday 14 June 2012

Should Your Small Business Utilize A Hosted PBX?

By Mitchell L. Dupree


Hosted PBX telephone systems are becoming increasingly common amongst small businesses who need high quality telephone infrastructure but have limited budgets. If your business is not able to communicate effectively, it will not be able to survive in the modern world where good relations are dependent on good communication. Employees who are teaming up on in-house projects must keep the lines of communication open. And clients expect to be able to contact the businesses they work with whenever necessary to have their questions answered and their concerns addressed. Have you considered the benefits of modern PBX technology to see if it might be the right choice for your small business?

Hosted PBX systems utilize another modern technology, voice over IP, to manage the telephone needs of small businesses. The service is called hosted because the host provider manages all of the calls and additional services through their server which is also hosting the telephone needs of other businesses. Most phone companies just give the highest quality services and options to big businesses paying for hundreds of phone lines, but these PBX companies offer them to all of the small businesses on their servers. There are a few PBX providers that will allow a small business to join their calling network even though they only have three business lines; that is less than the minimum for most major telecommunications providers.

Another reason why so many small businesses are making a switch to a hosted PBX phone system is that the host company provides all of the telephone hardware. Since the whole service is being hosted to your business, the hardware is also hosted, or rented, as part of the monthly fee you are charged. It is not simple for most small businesses to afford the latest in telephony equipment, but if your company signs up with a PBX provider you will get access to the latest phone technology.

Call hosting companies realize that a lot of small businesses do not have their own IT departments or technical support, so they offer the services of their own engineers. Of course, you can always choose to install the hardware independently if you have an employee who can do so properly.

Small businesses have to fight to stay alive in the midst of stiff competition and the rising cost of business, but there are many professionals who have succeeded. You can guarantee that your business's ability to communicate effectively is not hampered by getting the services of a hosted PBX along with the latest telephone technology in your office.




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