Tuesday, 25 September 2012

Advanced Technology Allows You To Set Your Business Voice System With Personalized Options

By Tracy C. Cintron


No one likes calling a business and getting the run around, so if you are a business owner in your own home or at an office, you want to keep the communication lines clear for your customers to get in touch with you; business voice systems can help. When calls come in and someone needs to reach a certain person, they can be automatically patched into their personal phone without them having that direct phone number.

Privacy is very important today to eliminate those calls that you don't want coming into your personal private phone line; all of your phones can be tied to one number. It is truly amazing what you can now do with technology; there are so many options that you can do with your own business voice mail service.

Depending on the configuration you choose to set up your phone system, you can have multiple lines that will ring into one. It is very important for you to protect your privacy; so if you have 20 different numbers you can have them all ring through one line. If you cannot answer calls immediately, callers will be able to leave you a message for you to retrieve when you have time.

Customers have made a huge impact on how companies manage customer service and they respond by creating new ways of improving communications so customers will not feel ignored. It contributes to improved customer relations as well as improved sales when clients know that they are being paid attention to. Ignoring clients' requests or calls is dangerous for any business. If this continues you may risk losing them as a client because they will take their business somewhere where they will be respected.

There needs to always be a way to get in touch with you; that is just great customer service for when they may have a problem with something or a simple question. Having this new way of contact will have a big impact on sales. A business VoIP service on the other hand can link many phone lines inside your business to the same line. Perhaps you have multiple departments within the office and you need to tie them all together, you can. This is very important in larger cities because of the congestion; there is less communication congestion when you have all the same beginning numbers with the last four digits different for each department. This kind of system will help your office to keep all lines clear so that the phone lines do not become overly congested during the busiest times of day.




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