If you have any experience with computers, chances are that you've been asked at one time or another to play troubleshooter for a friend or family member. There's also a good chance that your assistance is being provided to the same individuals over and over again. For most people, this help often necessitates traveling to the other person's house to gain access to his or her computer. With any of the top remote PC assistance programs, that travel can be completely eliminated.
Naturally, you may not need any software if the only time anyone ever asks for help is when you happen to be in the vicinity of the problem computer. Still, when you're being called to help friends and family on a regular basis, chances are that you'd benefit from being able to remotely access their system without ever leaving your own house. Before obtaining software to make that possible, however, you need to understand the key features involved.
The first thing to consider is price. Now, there are some fine paid options out there, and some of them have a variety of additional features that are perfect for professional technicians who earn their living troubleshooting problems. For casual troubleshooters, however, free is always best. There are a variety of these free options out there, including the built-in Windows software.
Ease of installation is critical as well. After all, when you're helping someone with little knowledge of computers, there's a good chance that person may struggle if he or she has to download or otherwise install new software. Where installation is concerned, the simpler it is, the better. Alternatively, you can always set up off-site access in advance if you anticipate the need for this type of troubleshooting.
Cross-platform capability can be a boon as well. While Windows systems remain the standard for business and most personal use, there are many people using systems operating on Mac or Linux platforms. There are a number of software programs out there that can enable access between two computers using different operating systems.
Some programs allow you to set up a permanent portal to the other user's system, which can be a tremendous aid if you are the person with primary responsibility for maintaining that computer. Most users don't require this option, but it can be a handy tool to have if you have someone who really struggles with computers.
In most instances, however, a temporary secure access program is a better option. Most people are hesitant to use programs that they see as creating vulnerabilities in their own system, for obvious reasons. Temporary sessions are generally viewed as safer than permanent portals. And since people who are unfamiliar with computers often have a certain degree of paranoia about security, it's important to offer them that peace of mind.
So, if you're the type who likes being called over to fix other people's computers whenever something goes wrong, then you probably already have everything you need. To free yourself from those travel requirements, however, choose a good off-site access program to handle those pesky troubleshooting tasks.
Naturally, you may not need any software if the only time anyone ever asks for help is when you happen to be in the vicinity of the problem computer. Still, when you're being called to help friends and family on a regular basis, chances are that you'd benefit from being able to remotely access their system without ever leaving your own house. Before obtaining software to make that possible, however, you need to understand the key features involved.
The first thing to consider is price. Now, there are some fine paid options out there, and some of them have a variety of additional features that are perfect for professional technicians who earn their living troubleshooting problems. For casual troubleshooters, however, free is always best. There are a variety of these free options out there, including the built-in Windows software.
Ease of installation is critical as well. After all, when you're helping someone with little knowledge of computers, there's a good chance that person may struggle if he or she has to download or otherwise install new software. Where installation is concerned, the simpler it is, the better. Alternatively, you can always set up off-site access in advance if you anticipate the need for this type of troubleshooting.
Cross-platform capability can be a boon as well. While Windows systems remain the standard for business and most personal use, there are many people using systems operating on Mac or Linux platforms. There are a number of software programs out there that can enable access between two computers using different operating systems.
Some programs allow you to set up a permanent portal to the other user's system, which can be a tremendous aid if you are the person with primary responsibility for maintaining that computer. Most users don't require this option, but it can be a handy tool to have if you have someone who really struggles with computers.
In most instances, however, a temporary secure access program is a better option. Most people are hesitant to use programs that they see as creating vulnerabilities in their own system, for obvious reasons. Temporary sessions are generally viewed as safer than permanent portals. And since people who are unfamiliar with computers often have a certain degree of paranoia about security, it's important to offer them that peace of mind.
So, if you're the type who likes being called over to fix other people's computers whenever something goes wrong, then you probably already have everything you need. To free yourself from those travel requirements, however, choose a good off-site access program to handle those pesky troubleshooting tasks.
About the Author:
There is now an easier way to get remote PC assistance with the help of our web page. See the array of IT services that we offer at http://www.marveltechsupport.com.
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