This is a technology which provides comprehensive solution for collection, transmitting and processing needs. The idea is being utilized by many companies irrespective of their sizes, some towns are also using the same. The idea relies on cloud computing technology and it is being utilized by companies, towns and cities in Canada and united state. Many companies have opted to use water utility billing software for it efficiency and customer satisfaction.
Cutting down labor force a company does not require a lot of utility workers to handle issues relating to billing since the machinery can perform all this work. The idea eliminates errors in the system, reduces data redundancy and limits unauthorized access to information.
Labor force reduction do not necessary lead to unemployment, since skilled workers can be given basic training on how to use the system or alternatively they can be reshuffled to other departments. Here the worker can specialize on other duties or tasks. Some of the departments the workers can be moved to should be the customer care section where they can spend their time attending to customers.
Utility waters are supposed to study customers reports to evaluate their consumption pattern so as to advice the management on the ways to use to conserve water and how to reduce cost associated with water provision to customers. Today billing programs many reports and other functions that are not limited to only sending notices of payment to consumer.
There are a few stages involved during system development. To start with, programmers with the help of users identify the organization information need or identify problem. This is mainly evaluating the cost of developing new system and the benefit associated with it.
The second stage basically involves carrying out analysis on the program, where the system analyst analyses this system thoroughly and gives a report to the management. Third step is designing the system which involves pictorial representation of this software. This graphical representation is necessary as it aids it training the users.
Technology of this nature should allow for meter changes. The machinery is supposed to be designed in such a way that it will not lose any data in case of a meter change. It should merge the old meter readings with the new meter reading to form one water bill. The machinery built is capable of exporting data easily. Flexible means of exporting meter data, customers, bills payments and other system information.
The software increase productivity, improve customer service and minimize operating expenses through reduced learning period since it is intuitive and easy to use. The program reduces client response time by allowing the customer to access data real time, this enables the utility workers to take decisions that are informed.
Since there is a customer portal provided by the system, customer self service is possible through internet, kiosks, telephone and also use of wireless devices which enhance customer satisfaction. Software allows the use of dashboards which provide detailed information enhancing productivity. It also allows amalgamation with other external solutions. These external solutions can be accounting, municipal services, work management, check scanning and website. The technology should be flexible to enable for adjustment or addition of extra features in future.
Cutting down labor force a company does not require a lot of utility workers to handle issues relating to billing since the machinery can perform all this work. The idea eliminates errors in the system, reduces data redundancy and limits unauthorized access to information.
Labor force reduction do not necessary lead to unemployment, since skilled workers can be given basic training on how to use the system or alternatively they can be reshuffled to other departments. Here the worker can specialize on other duties or tasks. Some of the departments the workers can be moved to should be the customer care section where they can spend their time attending to customers.
Utility waters are supposed to study customers reports to evaluate their consumption pattern so as to advice the management on the ways to use to conserve water and how to reduce cost associated with water provision to customers. Today billing programs many reports and other functions that are not limited to only sending notices of payment to consumer.
There are a few stages involved during system development. To start with, programmers with the help of users identify the organization information need or identify problem. This is mainly evaluating the cost of developing new system and the benefit associated with it.
The second stage basically involves carrying out analysis on the program, where the system analyst analyses this system thoroughly and gives a report to the management. Third step is designing the system which involves pictorial representation of this software. This graphical representation is necessary as it aids it training the users.
Technology of this nature should allow for meter changes. The machinery is supposed to be designed in such a way that it will not lose any data in case of a meter change. It should merge the old meter readings with the new meter reading to form one water bill. The machinery built is capable of exporting data easily. Flexible means of exporting meter data, customers, bills payments and other system information.
The software increase productivity, improve customer service and minimize operating expenses through reduced learning period since it is intuitive and easy to use. The program reduces client response time by allowing the customer to access data real time, this enables the utility workers to take decisions that are informed.
Since there is a customer portal provided by the system, customer self service is possible through internet, kiosks, telephone and also use of wireless devices which enhance customer satisfaction. Software allows the use of dashboards which provide detailed information enhancing productivity. It also allows amalgamation with other external solutions. These external solutions can be accounting, municipal services, work management, check scanning and website. The technology should be flexible to enable for adjustment or addition of extra features in future.
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