Saturday 21 July 2012

Telephone Etiquette While Selling On The Phone

By Albert Sung


Business communications are usually enacted through the phone. Interestingly, even the great popularity of the telephone is not enough to prompt professionals to realise how the phone can benefit their marketing strategy time after time.

The aging telephone can benefit you and your company in various ways. If you can take advantage of the telephone, you increase your revenues. The outcome of this customer-centric shift? A marketing campaign that formulates stability.

The telephone is a great tool that enhances the rigorous communication requirements of the company. It is in fact, a part of any office set up and is used in almost every way: calling a client or a prospect, handling phone calls, answering inquiries, closing a sales deal or interacting with customers. You may not know it, but your phone etiquette and the way you handle telephone calls say a lot about your reputation. Terrible telephone behaviour can negatively impact customers' perception of your business.

How do you enhance your telemarketing ability? Well, doing this is not a simple thing. You have to get ready, and embody the mindset of phone selling. Achieve phone success by following these how to sell on the telephone pointers:

Smile as you pick up the telephone. Smiling eases things between you and your callers at once.

Stick to a definite time frame for picking up the phone. Callers dread waiting too long because it makes them feel neglected. So if you can, try to pick up the telephone on the second ring.

Be friendly. Use a cheerful voice and try to give out positive strokes as you go along the way.

Be an information seeker. Ask more questions so you can find more answers. And these answers will help you understand the situation.




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